FAQs

Customers F A Qs

Who makes the Key Enterprises products?

All of our products are made by the service users in our vocational training courses. These include woodwork, paint finishing, metal work, bicycle recycling and many more. Our courses, delivered by accredited staff, not only produce furniture and other items of the highest quality and workmanship, but they also provide valuable training and care support for those with learning difficulties and mental health problems.

Can my order be made to my specifications?

Yes, all of our woodwork and metalwork can be made to your personal requirements. Just let us know what your specifications are when you place your order. Orders can be placed by either calling at the factory unit in person, or by telephone on 0191 2701138. Personalised items may take longer to produce, so please be patient, they are worth waiting for.

How long will it take to deliver my order?

Our stock is produced throughout the year in our vocational courses, and every effort is made to ensure your order is delivered as quickly as possible but it’s hard to specify how long an item will take. Specialist materials may need to be ordered for personalised products and engravings and paintwork also takes a little longer. Please feel free to call our reception on (0191) 270 1138 to ask for a more detailed estimate of how long your order might take.

What are the options for UK delivery?

We can deliver smaller items such as bird tables and childrens’ desks to locations throughout the UK. Larger items such as wardrobes and benches are unfortunately, too large to be delivered and are available for local delivery or collection only.

How can I pay for my Key Enterprises product?

Payment must be received on collection or delivery. When goods are delivered payment can be in the form of cash or cheque (made payable to Key Enterprises 1983 Ltd). When collecting goods from the factory unit, Key Enterprises also accepts VISA, Mastercard, Switch and Delta payments. Companies can be invoiced and payment must be received within 30 days.

Does Key Enterprises offer any other services?

Yes, we also offer other services such as:

- A furniture restoration service, utilizing the same outstanding workmanship used to make products from scratch, restoring furniture to its former glory.
- A garden maintenance service providing dedicated care and attention for both the general public and commercial businesses’ gardens.

How can I stay connected with Key Enterprises?

Key Enterprises sends out a regular newsletter which you can request via our e mail reception@key-enterprises.com.